Job description of a receptionist
A receptionist is required to provide support to a business’s administrative objectives. Some of the main tasks you would perform as a receptionist include:
- Answering enquiries about the company and its products and services
- Directing visitors
- Sorting mail
- Answering calls and delivering messages (managing the switchboard)
- Making appointments
- Data capture
- Faxing and E-mailing
How to be a good receptionist
A receptionist is often the first person a potential or existing client will meet in a business, whether it is vocally via the telephone, or personally simply by walking into the lobby of the business premises. For this reason, it is imperative that good etiquette is at the forefront of a receptionist’s duties in order to make an excellent first impression. In line with this, it is expected that the receptionist maintains a calm, courteous and professional manner at all times.
Receptionist’s Qualifications
A receptionist is expected to have a Matric certificate or a diploma in business and office administration. These qualifications should satisfy the tools you need to perform the job effectively. The role a receptionist performs in a company requires the candidate to possess certain personality attributes. Be attentive, well-groomed, positive and dependable.